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Small problem

I have a new ADSL line
my problem is that line may open so fast and don't open at all.
why .... ?
I still three days can't access my yahoo account.

I think it is due to Firewall or other configurations on the router.
Is that right ?

Please recommend me a way to solve this problem
( Don't say contact your Network Admin )
because i think he doesn't understand what "Networking" means.
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