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Hyperterminal Help

Hello,
I am new to the computer field and have been assigned to help out with a transition in our hospital. We have installed hyperterminal private addition 6.4 on some test terminals. When we attempt to sign into the particular application it wants the login in lowercase. I have tried everything and googled questions but I can not get the program to type lowercase? Any ideas?
Thanks for helping a beginner!

Donna
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