Can a Program be Wrong?

For full discretion, I'm not a programmer, and I don't know anything about programs or software. I'm a photographer. But I have a question, and hope all of you will be kind enough to forgive this post its flaws, and generous enough to help me with an answer.

Can a website that processes information, such as an online library book renewal system, say that it's processed your request, but not actually do it? Specifically, a few days ago I remember renewing books at Santa Clara City Library [link=http://library.santaclaraca.gov/index.aspx?page=8](http://library.santaclaraca.gov/index.aspx?page=8)[/link] under the "My Account" section of the site, but today it charged me for not renewing them. I have a specific memory of checking the boxes to renew the books.

The idea that is commonly carried among lay people, I think, is that computers and programs are infallible. Is it possible for any reason you can think of, that this website made a mistake? If so, can you list a few possibilities of why and how it could make an error?


Thanks for your help.
Sign In or Register to comment.

Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!

Categories