Active Web Helpdesk 2

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Author: Alvin Lu (View all listings)

Active Web Helpdesk 2
Web-based Helpdesk Manager. It works by routing the Customer questions to the proper Helpdesk Personnel. Helpdesk Personnel then answer the question (email sent to the customer) and can save it to the FAQ (Frequently Asked Questions) database. The FAQ is searchable and categorized.
The source code with Access or MS SQL database is available.

Features

Requires Customer registration and email confirmation
Define unlimited depth and number of categories
Add unlimited Helpdesk Personnel Accounts
Assign a Helpdesk Personnel per Category
Helpdesk Personnel save the Question as FAQ.
Administrator Approval before FAQ is published
Advance Search Features

search by category
search all words

File name:	Unknown
Product homepage:	Product homepage
Order page:	Order Information
Languages:	ASP
Platforms:	Windows 2000-XP
Release Date:	8 March, 2003
Licence Type:	Demo
Size:	520 Kb
Price/fee (US$):	749.00 $
Number of downloads:	1441

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